Fix “File contained a virus and was deleted” (Removal Help)
for Internet Explorer 9, Mozilla Firefox, Google chrome in windows 7, 8, vista, xp.
Question
When I try to download anything from Internet, it says a error message “File contained a virus and was deleted” I can’t download anything from internet. I recently installed a security into my computer however why it keeps popup and says that is a virus. Please help me to get rid of this. All downloads says virus infected and then deleted.
Solved Answer
“File contained a virus and was deleted” if you are seeing this message after downloading files from the internet, It means you get infected with a rootkit. This is called ZeroAccess rootkit threat. Mostly this happens when you try downloading something from Internet Explorer Browser version 8,9 or 10.
Take This ZeroAccess rootkit trojan virus as serious threat. Because it is very dangerous threat and lead to invite other malware and viruses in your computer. So you can even lost your important data or your identity can be stolen by the bad guys. You should immediately take action to remove this infection from your computer as it works in hidden mode in the background and help other malware, viruses to enter into your computer.
It is found that the “Program contained a virus and was deleted” trojan is distributed through the programs like “software cracks” and “Keygens”. These are programs which promote the software piracy. As it keeps saying this message “all download this file contained a virus and was deleted” every time when you try to download any program from the Internet. So it is not easy to solve and remove this threat. But as it only affect the Internet Explorer users, you can try downloading its removal tool or Antimalware software from other internet browsers to fix this issue. With the help of a Good Anti-Malware program you can get rid of this “Program contained a virus and was deleted” infection and can protect you computer from future infections.
In order to solve it follow the below instructions carefully.
Steps
Method 1: Manual steps to fix “file contained a virus and was deleted” (Tested Method)
Please follow the following steps. This method is a tested method on many computers and it worked like a magic. Hopefully, it will help you as well.
- Turn it on the “Smart screen filter option”
Open Internet Explorer and go to “Safety” option which is located in the menu bar. Under “safety,” find the option “turn on Smart screen filter” please make it turn ON. - Rename the Windows Defender Folder.
Go to “C:\Program Files\” or “C:\Program Files (x86)\”. Under program files, rename a folder “windows defender” to “windows defender.old”
If you’re getting any issue while renaming the windows defender folder then we suggest you to please apply the following steps first.- You should turn off your Windows defender first before renaming the folder.
- Disable Windows Defender service from the services page. Then try to rename the Windows Defender folder.
- If the above steps doesn’t work for you, then start your computer in safe mode with networking mode and then rename the Windows defender folder.
- Rename the Microsoft Security client.
Go to “C:\Program Files\” or “C:\Program Files (x86)\”. Rename one more folder “Microsoft Security Client” to “Microsoft Security Client.old”. If it doesn’t exist in both location, then you can skip this step. - Your download is working now. However it is a temporary fix, please go further steps to fix it permanently. It is a Virus (Zero Access virus) so you need to remove it completely.
- Download the “Trojan Remover Tool”.
Click here to download Trojan Remover. Note:- Do not install and run its scan (We will Install it in 7th step). Don’t even go further steps until the trojan remover will be downloaded. - Revert the step 2 and step 3 to the previous stage.
After downloaded the trojan remover, rename “windows defender.old” to “windows defender.” then rename “Microsoft Security Client.old” to “Microsoft Security Client” from “C:\Program Files\” or “C:\Program Files (x86)\” locations. - Now install Trojan Remover and run its scan. Install Trojan remover, update it and then run its scan. It will repair windows defender permission issue automatically. Just follow their prompted recommended Instructions. After done, reboot your computer once
That’s it, Now your issue has been resolved and the downloads start working normally without the error message. Windows defender permission issue also been fixed.
Finally, Scan your computer with Hitman Pro
After done method 1, we suggest you to please use a good antivirus other than Windows Defender.
Method 2: Change a registry keys value, so that we can start the downloading
- Click on Start and then type REGEDIT in search box (for windows XP click on run and type “regedit”) ( As shown in below screenshot)
- Start regedit in Windows 7, vista, Click on Start and then type “regedit” in search box
- A registry editor will be opened, now please change some data values
- Now open below path to and change “ScanWithAntiVirus” Value data to 1
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\
Attachments\ScanWithAntiVirus”
That’s it, Check your downloading. If you still won’t download then follow the method 2
Method 3: Change Internet Explorer security settings
It is possible to change Windows Internet Explorer security settings. The following is how:
- Start Internet Explorer by clicking on the Start button . Inside the search box, type Internet Explorer, and after that, inside the report on results, click on Internet Explorer.
- Click on the Tools button , and after that click on Internet options.Click on the Security tab, and after that perform a number of the following below steps:
- To modify configuration settings for your security zone, click on the zone icon, and after that slowly move the slider on the security level that you’d like for this zone.
- To make your individual security settings to get a zone, click on the zone icon, and after that click on Custom level.
In order to Restore all security levels recommended to their initial configuration settings, click on the Reset all zones to default level button.
That’s it, Check your downloading. If you still won’t download then follow the method 3
Method 4: Rename AVG dll files
- Go to C Drive –>> Program files –>> AVG –>>AVG (Version 7 ,8,10 ) and find following file avgoff2k.dll
- c:\program files\AVG\AVG10\avgoff2kx.dll
- Rename this file “avgoff2k.dll” to “avgoff2k.old”
- Go to C Drive –>> Programdata –>> MFAdata –>>SelfUPD and find following file avgoff2kx.dll
- c:\programdata\MFAData\SelfUpd\avgoff2kx.dll
- Rename this file “avgoff2kx.dll” to “avgoff2kx.old”
- Now Restart Google chrome (it must be downloading now)
That’s it, Check your downloading. If you still won’t download then follow the method 4
Method 5: Uninstall AVG Antivirus
Uninstall AVG Antivirus, because may be have some problem in AVG dll files
You should use their removal tool to uninstall any antivirus
Download >> AVG uninstall tool (if you are able to download from Google chrome)
That’s it, Check your downloading. If you still won’t download then contact us at info@techsupportall.com or you can click on Need help button (located in the very left side).
More information about that threat
The error “all download this file contained a virus and was deleted” means you have a ZeroAccess rootkit. virus has changed some permission of your system security files you had a antivirus which you tried to uninstall but it was not uninstalled properly that’s you facing that problem, most of all when the AVG antivirus was not not uninstalled properly then you may facing that problem. so please try to make remember that which antivirus did you tried to uninstall and now please uninstall in proper way, download their appropriate removal tool and and remove it completely. All Download telling me it has a virus and delete the downloaded file suddenly.
I want to remove this virus “downloaded this file contained a virus and was deleted“, How to i delete that “downloaded this file contained a virus and was deleted” I know it is a fake alert because, it say all the file which i am downloading from the internet it says the same keeps poping up i want to get rid of this “downloaded this file contained a virus and was deleted” from my computer. ie keeps saying all downloads are virus, i have checked some security files and i got my Microsoft security essential stopped and my windows defender is also stopped i can’t understand what should I do to fix this error “downloaded this file contained a virus and was deleted“. Please help me so that i can again go back to work, I do not want to restore my computer.
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When you try to download any file you get that message Download contained a virus and was deleted or you can unable to download files in internet explorer 9 i always get that message contained a virus and was deleted this not a program this file contains a virus and was deleted Browser has virus deleted all files however in this file contains a virus and was deleted file would won’t download any file and the computer won’t download but i try t download in windows 7 won’t download files all the File won’t download in IE all the time internet explorer won’t download files browser won’t download files internet explorer won’t download anything or we can say computer won’t download files.
Each Firefox and Internet explorer 9 are gives me this problem once I try and download a file. The file downloads completely and after that merely receives removed. Not necessarily inside the trash can, not inside the virus container. Chrome doesn’t have that condition, downloads are saving normally. This file contained a virus and was deleted may be the message I receive from Internet explorer downloading, Firefox there isn’t any message. Type of an is this fact occurs with all the files for both internet browsers. Internet explorer allows me save image file although not in Firefox. From email a PDF file won’t download and saying that is a a virus and then deleted, It lets you do this with AVG switched off at the same time. I’ve come across a few others using this issue but no answer. This kind of issue began once i have been having some alerts that has a hard drive setup but surely could clone the drive to a different one C drive.
Same problem – not using AVG but Microsoft Security Client. What to do?
It worked! Thank You! Thank You! Thank You!
I never had AVG i used mcafee, even i ran a AVG Removal tool but it doesn’t worked, I uninstall my mcafee before 2 weeks ago and i have the problem since 1 week, i do not understand what happens, I am sure that file do not contains virus, why it is showing “The program and the file file contains a virus and was deleted”….i can’t download anything, Please help me if anyone have got it fixed.
You should have to try mcafee removal tool. Remove mcafee using their removal tool.
I have had this problem with not being able to dl after I tried to remove McAfee as well. I.dl their removal tool (by dl to my phone, then running from there) but I still have the problem even after running rhe removal tool. I tried many supposed “fixes” all of which after running and finding tons of supposed problems only want me to pay money to fix. I cannot buy a program right now. I’ve ran a scan with Microsft Security Essentials and Malware Bytes and after they fix and I restart, I still can’t dl anything. HELP!
Thank you for this clear and very useful tip, saving us much time and frustration.
It worked, I had the same problem in windows 7 “This file contains a virus and was deleted in internet explorer, you solution has worked, thanks a Lot. !!!
Wow, It works… I would like to thank Danny for his support through live chat to resolve this issue.
Brilliant, this solution worked for me, it’s a big help for me, I’ll donate you guys. A big thanks from me.
I just downloaded and ran HitmanPro, there is a 32 and 64 bits version, no installation required. (http://dl.surfright.nl/HitmanPro36_x64.exe). There is a 30 day free licence incuding detection and a one time free removal of infected files. It worked for me, my computer runs normal again,for me HitmanPro has been an excellent removal tool.
Thanks, it worked for me.
it does not work for me. Please help.
i haven’t done anything on my laptop.
i’m using McAfee (the default antivirus in my DELL laptop, when I bought it)
I’m frustrated, I cannot download anything 🙁 not even a single file .pdf attached on my Gmail account.
danny was super saved my computer did a excellent job thank you
helpful article helping me to solve my issue. My issue was solved in less than 10 mins
Thank you so much!!! I have been struggling with this problem for so long and it has made me so mad. This is the only website that actually worked. YAY!!!
Really ur website is awesome. I had this problem around 20 days, and browsing everyday to solve it, but all in vain. Finally ur website article only helped to overcome my probs. As well as ur online help Chat…. Thank you so much…. Really Thanks a lot…
Thank You ! I only did step 1 & it worked. I have had this problem since updating to avg2013 months ago & have probably spent 10 hours trying to fix it. Your fix had it sorted in less than a minute.
Thank you..
i had esetnod302 antivirus in my computer,but i could not download pdf file and other document ,pls anyone solve me this problem..
Thank you so much, your solution worked like a charm, i made 1 and get it worked for me. Thanks a lot..
WOW, It’s worked….thank you so much, I had been this issue from last one week, I tried everything from internet solutions however lucky today get your solution. I am so lucky, thanks. Keep it up man. you are really the best technician, I have to do appreciate your researched workout on that issue. Thanks
Thank you!! So much unhelpful stuff in forums about this
If this didn’t work for you get combo fix as that fixed it for me. Peace!
I got help from this site and imagine how wonderful people they are, once I told my problem with in few hours it was solved. Really GREAT JOB. I never forget their HELP
It worked for me, Thanks for your all efforts. not i can download anything.
Excellent help and easy to understand. thank you I can actually download now!
Thanks for your help Danny. I was able to download, no to remove the original issue.
Thanksssssssssssssssssss alot, working fine now
=
tq very uch..now my problem already solved..tq again…now can download..hihih
thanks, for the tip.
Thanks, It’s worked for me I had this error every time when i download anything “file contained a virus and was deleted”. Hitman pro worked great on that. Thank you so much.
Thanks, It worked. Now i can download. however my microsoft security extensional would not work. Should i re-install it. ?
Thanks. only your solution worked. I would really appreciate that.
Thanks guys
Method 1 works for me Thanks. I have no antivirus installed in my PC.
It might be zero access virus.
Try download RogueKiller using downloader software such as bit comet. It solved my problem.
Thank you so much for this perfect solution, you are doing brilliant work..
I had the problem where IE10 thinks every file I download has a virus, and so it deletes the file. I’m trying to follow correction instructions on your site. It worked like a charm. now i can able to download any thing. Thanks again, and keep it up writing. I have bookmarked your website for future.
Danny, thanks so much for your help. I couldn’t of couldn’t have sorted it out without you
Wow! you guys are magician.. Thanks Dan… Much appreciated.
Thanks man the first method just worked perfect holla frome sweden !
i’ve same problem and i’m not able to download any file or program from internet. i’ve tried all the steps mentioned above but still internet explorer is giving same message “file contains virus and was deleted”. Plz help
Thanks Dan ;D. Well I had a little problemo about ‘contained a virus and was deleted; and Dan the Man helped me fix the issue right away. The guys a genius and I wish this website every success in the future! ;D
You are a hero. Thanks heaps!!
Thanks for this great help.
ZeroAccess Virus-DIdn’t Work, What else can I do? I tried your 2 steps and it did not clean my computer. I do not have the AVG antivirus so Steps 3 & 4 did not apply to me. Can you help me?
Please uninstall Windows Defender, It have worked for me.
Yes. Windows defender prevents you from downloading *****ake video downloader. I downloaded it with WD off then installed it. But beware it will also delete the program if you allow it.
Uninstall the antivirus installed on the computer & it will work fine.
When I tried to rename Windows defender, it says I would need permission from a Trusted Installer. how do I fix it?
You are going through the right process. To fix this trusted installer permission issue please follow the following article’s steps: https://www.techsupportall.com/how-to-fix-you-require-permission-from-trustedinstaller/
i was not even able to rename defender folder within safe mode with networking .. 🙁 so cannot get past that, suggestions?
Could you please try only “Safemode” instead of “safemode with networking”? In Safemode, check if you can rename the Windows Defender folder or not.
If you are still unable to rename the Windows defender folder in SAFEMODE, then we suggest you to please follow the following steps then try it again.
Please keep me updated about the issue status.
does is work?
Yes, Method 1 will work for sure. I have personally tested it many times.
I tried Method 1 but had no luck 🙁
Did you face any issues while applying method 1?
I tried it again. At first, I was not able to download the file due to it being deleted because of “virus” (using any browser). But I saved it into another device, plugged it and copied from there, and ran it. No results were found during scanning though and I’m still getting the error message. I encounter such error whenever I download any type of files, or log in to our VPN.
Thank you.
Okay. Were you able to rename the ‘Windows Defender’ folder successfully? Where is it located? Please let me know and I’ll be glad to solve this issue for you.