[Techexpert]

Which device driver are you talking about? Could you please explain it more so that we can give you exact answer.

[Techexpert]

Date & time keeps changing randomly, it means its settings gone wrong, you need to update the setting to set time manually.

To fix the date and time issue we refer to an article which help you to solve this issue, Click here.

Yes, your windows defender should be turned ON. If it keeps turning off then the Viruses & Malwares can come easily into your computer.

We don’t recommend to use ONLY windows defender security because it is not a good security than Norton and AVG security etc. for PCs. We’ll recommend you Norton Security, AVG Security, Mcafee etc.

[Techexpert]

We recommend you some more tools here, please run them one by one and then let us know the result.

1. Download and Run Adwcleaner (Free)
2. Download and Run Zemana Anti-Malware Tool (Free)
3. HitmanPro 32bit /  HitmanPro 64bit

[Techexpert]

For Safari browser, you need to apply the same process.

1. Remove searchitnow.com extension from safari extensions page.
2. Remove searchitnow.com homepage from safari’s Startpage section.
3. Uninstall searchitnow.com from Mac where all the software listed.

Please let us know if need more help.

Thanks

[Techexpert]

Try the following article’s solution, it will help you.

How to Fix Temporary Profile in Windows 7

[Techexpert]

No, we don’t suggest you to replace the battery. It seems like your CMOS battery is OK if the date & time doesn’t reset to zero (12:00). If your computer keeps changing the time instead of reset to 12:00, it seems like a software issue. Yes, the option “set date time automatically”  could be the root cause of this problem.

[Techexpert]

Please download IE 11 from following page for windows 7 ultimate OS.

https://www.microsoft.com/en-in/download/Internet-Explorer-11-for-Windows-7-details.aspx

[Techexpert]

Is this second monitor shows in the device manager? If not shown, then do unisntall the currently installed second monitor’s driver and re-install them again. See the screenshot below:

Please reply back after done!!

[Techexpert]

Hi, Thank you for contacting us,

This happens due to your CMOS battery has gone dead. Whenever you reboot your computer, the date and time will be reset to zero. To fix this issue you need to replace the battery physically.

The CMOS battery looks like:

[Techexpert]

Sorry for the inconvenience. Actually, Taboola adware keeps changing their location. That’s why sometimes it takes time to trace them. We’ll research on it and add them to our adware definition very soon.

While time we are giving you some more steps to follow on infected computer.

Manual Steps:

1. Remove Taboola & other unwanted/unknown extensions from all the browsers.
2. Remove Taboola & other unwanted/unknown startup apps/services from computer startup using “msconfig” command
3. Remove Taboola & other unwanted/unknown task from “Task Scheduler”

Additional steps:

1. Download and run a scan of Adware Removal Tool by TSA
2. Download and run a scan of Adwcleaner
3. Download and run a scan Hitman Pro 32bit / Hitman Pro 64bit
4. Download and run TFC junk file cleaner

We are looking forward to your reply.

Thanks

[Techexpert]

We did not understand your problem exactly, where your computer doesn’t show you “Yes” option. Could you please explain about it in detail so that we can give you answer.

[Techexpert]

Hi Liyatumb

We are still looking forward to your reply.

[Techexpert]

As pretended, system restore did not worked.

Anyway, Try one more trick to open file:

Copy this abc.pdf file to another computer using a USB stick and then open it there at another computer. Please let us know the result of that.

Disclaimer

Before going to further removal steps we want to share some important information with you about the effect of further steps.

We’ll try to remove this ransomware from your computer using some reputed software like Malwarebytes, HitmanPro.Alert, Zemana etc. (in free of charge). Hopefully, we will be successful. But if you talk about data, we don’t take any guarantee of your data. Most of the time the data cannot be decryptable without their encrypter. In this case, only one option remains. You will have to recover your data using data recovery software like Recuva, Stellar Data Recovery etc. So, please let us know, will you allow us to go through the further steps?

[Techexpert]

Here is the answer of your queries.

1. If you restore your computer to the back date, all the settings of your computer will be restored. In the period of “restored date” to till now, all the apps you have installed, files, folders may be deleted. Before “restored date” the apps, files, folders will not be deleted.

2. Ransomewares encrypted data can’t be restored becuase as they have encrypted the files with a particular algorithm, so only they can decrypt them. But only the system restore process will be revert back all them. Most probably the ransomeware will not allow you to run “system restore option”.

May be they just have changed the files extension only instead of encrypt them.
eg. “abc.pdf” to “abc.4175928478.ransomed@india.com”. Please try to revert back its extension to “abc.pdf” and then open that file and let us know what happens.

3. Other drives data can be restored too because restore process will be undo all the actions that happened if the restore process will be done successfully.

Now, please answer the following questions so that we can understand the current situation properly.

1. What is your operating system?
2. Is the ramsomeware giving you any message? or ask money to decrypt the files?
3. Is your browser opening up?
4. Are you able to download and then install any software from Internet? Try to download malwarebytes and the let us know.
5. Is it allow you to run the installed softwares (.exe).

[Techexpert]

Hi Liyatumb,

I am danny and I’ll help you to fix this problem.

Yes, it was a virus that you have downloaded and installed by mistake. Actually, it is an Ransomware particularly. What they do, they have changed all your document’s files extension and then they will ask money to decrypt the files to back stage.

Solution:

The initial step is, do restore your computer back to the good working date:

Know how to do restore your computer back to earlier date

Please reply back what happens after restore. We’ll give you further steps accordingly.

Looking foraward to your reply.

Thanks

[Author]

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