[Techexpert]

We are still waiting for your reply. Can you send the screenshot of the problem so that we can check and fix the issue.

[Techexpert]

Are you talking about this icon that is shown in the following screenshot?

If yes, then you need to click on it once to get to the connection window. Please see the screenshot below:

If this is not the case, then please provide the screenshot so the problem so that I can help you in the right way.

[Techexpert]

Thanks for your feedback.

I apologize for the inconvenience that you are facing while using our tool.

Could you please share our tool’s scan logs with us? so that we can check and fix it.
Here’s a guide on how to share scan logs with us: https://www.adwareremovaltool.org/check-art-scan-logs/

[Techexpert]

Happy to know that your issue has been resolved by restoring it back to the previous date.

Have a great day!!

[Techexpert]

Have you ever set up a password for Bitdefender Antivirus? Since the password is mandatory, you won’t be able to uninstall it without having the correct password. Please try to remember your password.

Uninstalling the antivirus manually can be a bit tricky and risky, I wouldn’t recommend this. But what if it gives you an error message while uninstalling? In this case, you’ll have to remove it manually.

Can you please share that error message with us here?

Here we are sharing with you the following methods to uninstall bitdefender. Opt one of them and apply.

Option 1: Restart your computer in safemode and then try to uninstall it. If you still get the error message in safemode, then leave it and go to option 2.

Option 2: Uninstall Bitdefender Antivirus automatically using 3rd party uninstaller tools like REVO uninstaller, Geeks Uninstaler.

Option 3: Uninstall Bitdefender Antivirus manually.

1) Restart your computer in Safe mode.

2) Disable Antivirus from startups using Msconfig. Here’s a guide on how to disable / remove apps from computer startup.

3) Remove the Bitdefender folder from the following locations: Check out the list in the following:

HKEY_LOCAL_MACHINE\SOFTWARE\bitdefender
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\bitdefender
HKEY_LOCAL_MACHINE\SOFTWARE\bitdefender\NSC
HKEY_LOCAL_MACHINE\SOFTWARE\bitdefender\OfcWatchDog
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\bitdefender\
HKEY_LOCAL_MACHINE\SOFTWARE\bitdefender\
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\bitdefender\PC-cillinNTCorp
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\OfficeScanNT

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services

C:\Program Files\bitdefender
C:\Program Files (x86)\bitdefender
C:\Program Files\bitdefender\BM

Please don’t hesitate to let us know if it is still not working.

 

[Techexpert]

Please answer the following questions so that we can suggest something more.

1. Is this a paid version or a trial version?
2. Have you ever set any password on the bitdefeder?
3. Which operating system do you have?

[Techexpert]

Oops, I did not check it. I’ll update all the instructions and screenshots as soon as possible. Thanks for letting us know about this.

[Techexpert]

#Yegon, I thing he is talking about the Adware Removal Tool.

#Bobby No, it will not work on mobile phones. It works only on Windows.

[Techexpert]

Sorry for the inconvenience. Did you try Zemana, Adwcleaner and HitmanPro. These are good tools for removing adware. If not tried yet, then you should try them once.

I also recommend you to remove the adware manually.

1) Remove all the unwanted and unknown software from control panel.

2) Remove all the unwanted and unknown extensions / add-ons from all the browsers.

3) Remove all the unwanted and unknown applications from computer startups.

4) Remove all the unwanted and unknown tasks from the task scheduler.

That’s it. Restart your computer and check whether it is solved or not. Wait for 30-60 minutes to sync the changes properly to browser’s online accounts.

[Techexpert]

Great!! Happy to know that the issue has been resolved.

[Techexpert]

If this problem is with Google Chrome specifically then you should try the following fix:

1. Uninstall JAVA from your computer and reinstall it again from its official website.
2. Uninstall and reinstall Flash player from your computer and reinstall it again from its official website.
3. If the above two steps do not work for you, then the final option is: reset your Google Chrome to its default settings.

Let me know the status.

 

[Techexpert]

Try to open the same thing in another browser like firefox, edge, google chrome etc. By the way, on which browser are you getting this issue?

[Techexpert]

Hi @Koda,

Sorry for the delay. I was preparing a how-to replace guide for you. Actually I have made a video tutorial for that. So here is the default explorer.exe download file for Windows 7 64bit, click here to download: http://www.mediafire.com/file/tu0d9pyn626ibnv/explorer.exe

Here’s a video tutorial to learn how to replace the explorer file with the default one: https://youtu.be/WYf6Pb2YdTk

[Techexpert]

Thanks for providing the system information. Please give me a bit more time to arrange  explorer.exe default file and how-to copy instructions. I think you should do this last trick before buying the CD.

Windows Repair from the CD is not the sureshot solution, because many times it doesn’t work.

[Techexpert]

@Koda

It looks like explorer.exe file is missing in your computer. In this case, you need to copy this explorer.exe file from its CD or from another computer. I’ll provide you Windows 7’s default explorer.exe file from a fresh Windows 7, and tell you how you can copy it into your computer. Just let me know, is it 32bit Windows or 64bit Windows.
Do you have another computer and a pen drive (flash drive) to copy this file?

[Author]

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