Thanks for your feedback.
We are so sorry for the inconvenience that you are facing.
1) Could you please share our tool’s scan logs with us? so that we can check them and fix the bug. Here’s the guide to provide the scan logs: https://www.adwareremovaltool.org/check-art-scan-logs/
2) Meanwhile, we are recommending some additional adware removal tools. Please check them out below. All tools are free of charge or trial edition for 30days (you may uninstall them before 30days, don’t need to buy them.)
- Download Adwcleaner. and run its scan once.
- Download Zemana and run its scan.
- Download HitmanPro and run its scan.
Thank you.
TSA Team (http://www.techsupprotall.com)