Thank you for contacting us,
No need to reset the whole computer. You should try our virus removal instructions first.
Steps:
- Download and ran a scan of Malwarebytes.
- Download and ran a scan of Hitmanpro 32 bit / Hitmanpro 64bit.
- Download and ran a scan of Trojan Remover.
- Download and ran a scan of Zemana.
- Download and ran a scan of TFC.
You can uninstall all the tools after use. All the tools free for even 30 days, so don’t need to purchse them. Please run all them and report us back.